Hello. How can we help you ?
FAQ: Frequently asked questions about Ultima Mobility e-bikes, our delivery service, etc.
If you have any further questions, please write to us !
Delivery and account
What are the average delivery times of Ultima electric bikes ?
The Ultima electric assisted bikes are delivered within 10 to 30 days, depending on the model chosen and stock availability.
We ensure that each order is prepared with the greatest care in our workshop before shipping, to ensure you have a safe and high-quality experience with our bikes .
Delivery is available throughout France and Europe.
What are the benefits of creating a personal account ?
To remember your information and provide you with better service.
For the same order, can I have one product delivered to my home and another to a retailer ?
Absolutely, you can have your Ultima electric bike delivered directly to your home, or to one of our retailers near you.
I want to order a product, but my size is no longer available. When will I be able to order ?
We currently restock every 3 months.
How do I delete my account ?
You can do this simply by writing to our customer service.
Guarantees
What is the warranty period for the ULTIMA electric bike and frames ?
Ultima electric bikes and their frames come with a 2-year warranty period.
How do I register and activate my frame/bike warranty extension ?
Online with the ULTIMA guarantee.
I have purchased or am going to purchase a used frame/bike. Is it covered by the warranty ?
Yes, provided that the warranty period is still active for your e-bike or frame.
What is the warranty period for the pedals ?
The warranty period for pedals for Ultima electric bikes is 2 years.
How do I register and activate the extended warranty for my accessories ?
You can do this directly online with the ULTIMA warranty app. However, you will need to use an e-bike subscription and I'm afraid we don't offer warranty on accessories.
Can I change retailers or do I have to return to my usual retailer ?
You are free to choose the reseller that suits you best.
How can I verify the authenticity of the e-bike or frame ?
By checking that it has been registered with its unique bicycle code (Bicy-code).
Do you plan to offer an extended warranty ?
Yes, this service will soon be available online and we also plan to offer an ULTIMA Care service.
ULTIMA Technology
What technology is used for Ultima electric bike frames ?
The only way to develop a sustainable e-bike market is to develop smart concepts, offering attractive European value and agile, optimized production.
So we looked at several manufacturing solutions, including technologies from the automotive industry, and here are our main findings.
The key advantage of ultima e-bikes lies in the use of an innovative, lightweight, cutting-edge injected frame, allowing ULTIMA to exploit technologies from the automotive industry and access available injection capacity.
Is it possible to get used parts to upgrade my Ultima electric bike ?
Yes, there are several options available to you to modernize or repair your electric bike :
- You can contact our ULTIMA factory with new spare parts compatible with our models.
- You can also join the ULTIMA community on Facebook and search for used parts or advice on upgrading your own electric bike .
Can you tell us more about your manufacturing process ?
Our electric bike manufacturing process is based on quality, performance and proximity :
- Cutting-edge lightweight injected frame and production assembly with priority orders.
- Direct supply chain with suppliers based in France or Europe .
- Recording of all equipment and systems during assembly.
- Self-employed workers, approved electric bikes and flexible assembly workstation.
GPS tracker
How often do I need to change the GPS tracker battery ?
No, the battery of our Ultima electric bikes is lifetime.
What will happen once my subscription ends ?
You will no longer be able to track your electric bike on GPS tracking apps.
How can I extend my subscription for another year ?
Visit the ULTIMA online store and subscribe for an additional year. Your GPS tracker will be ready to use immediately.
How to get the apps ?
The Ultima app is available online and for free on the App Store or Android.
ULTIMA Business Development
Who to contact to discuss BtoB ?
Use our ultima contact platform and we will get back to you as soon as possible.
Valeo motor (Ultima electric bike engine)
Could you tell me more about this Valeo engine ?
- 130 Nm of torque and unique features for smooth service.
- The Valeo Smart e-Bike System has been designed to ensure delivery services in all circumstances and adapt to all types of areas (slopes, ramps, urban environment).
- The integrated gearbox ensures business continuity, avoiding derailments and delivery delays.
Could you tell me about Valeo's service approach ?
The needs and expectations of distributors are at the heart of Valeo's priorities.
Valeo offers personalized support with training and promotions, diagnostic tools, telephone assistance, and express logistics for parts delivery. The action plan with certified distributors will be shared soon.
What type of maintenance is required for this Valeo engine ?
You will need to perform the oil change according to the owner's manual, which will be fine.
Could you explain to me how to calculate the autonomy of a battery?
We carried out several tests and calculated the average consumption.
The cycle was carried out in France, near Nevers, and included 33% urban riding, 33% road riding and 33% gravel riding.
Manuals and downloads
[PDF] Multipath Startup Guide
Download (PDF) 4.1 MB (FR)
[PDF] Multipath User Guide
Download (PDF) 12.7 MB (FR)
[PDF] Multipath Baramind Notice User guide
Download (PDF) 410 kb (EN)
